OBJECTIVE
To obtain a challenging accounting position that will permit the use of current skills to their maximum potential while sharpen and increasing additional knowledge, capabilities and abilities.
SUMMARY OF QUALIFICATIONS
- Have very strong skills in managing, inquiry and resolution of accounts receivables.
- Team player with reputation for flexible attitude and willingness to help where needed, focusing on the big picture and fostering a team-oriented environment.
- Frequently highly praised by supervisors for efficiency and keen attention to detail.
PROFFESSIONAL EXPERIENCE
CONVERGES
Assistant Branch Manager 2000-2003
Responsible for training of all new employs for the branch and supporting the manager with daily process which include checking, training, corrective action, development of team members and statistical reporting to meet productivity goals and budgetary guidelines. ABEX Ltd,Chicago,USA
Customer Care Specialist 1999-2000
Responsible for assisting wireless telephone customers with billing, technological issues, services available and offering features and upgrades. Selected to participate with the Business Planning Team as the Supervisor for the Staffing and Traffic Department and participated in the review of the budget to plan staffing based on call volume forecasts monthly. Identified as the Project Leader for the training aspect of the Call Center Integration Project, which encompassed training all CSR’s to work in a “virtual” call center. Recipient of the Quality Assurance Award for two years for my commitment to monitoring and coaching the team to surpass the company goals for superior customer service. MPHASIS Ltd, Texas.
Senior Dispatcher 1997-1999
Promoted to Senior Dispatcher in 1997 after working as a PSV specializing in billing and sales. Dispatch responsibilities included supporting technicians in the field. Developed and applying a Customer Call Back Program to make sure quality customer service between Field Service and Dispatch. This system was tested in Randolph and rolled out to all systems after the pilot was successfully tracked by evaluating both customer and employee response. Responsible for supervision of 40-50 Customer Service Representatives, which includes training, inspiring, evaluating, counseling, annual reviews, and corrective action as well as statistical reporting of daily and monthly team performance in accordance with the call centers budgetary targets.
Education:
Bronx Community College,
Bronx, N.Y.
REFERENCES
References furnished upon request
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